Support

Get in touch

Email support@getjourneypilot.com and a human will get back to you, usually within a day or two.

Common questions

Does the app work offline?

Yes — your trips, plans, journal, and saved place photos all work offline. Weather, place search, booking sites, and Pilot AI need a connection.

How do I restore my subscription on a new phone?

Open the paywall or More tab and tap "Restore purchases." Subscriptions follow your Apple ID automatically.

How do I cancel?

Subscriptions are managed by Apple: Settings → your name → Subscriptions → JourneyPilot. Canceling keeps access until the end of the current period, and your trips stay on your device either way.

Where do my journal photos go?

Nowhere — they're stored only on your device unless you share them yourself.